"Nonviolent Communication" is a classic bestseller written by American psychologist Dr. Marshall B. Rosenberg. The book introduces a magical and peaceful form of nonviolent communication. It involves dialogue based on four key elements: observation, feeling, need, and request. This method allows people to shed hidden forms of spiritual violence and let love flow naturally, thereby establishing a deeper level of understanding and connection. The core of this communication approach lies in avoiding language violence and fostering genuine communication.

In order to transform the theoretical knowledge from the book into practical work capabilities, the company has meticulously planned and launched a series of diverse and colorful activities: individual in-depth reading by employees, departmental book-sharing sessions, sharing of golden sentences in WeChat work groups, and a speech contest themed on "Nonviolent Communication." These activities have not only ignited the employees' enthusiasm for reading but have also deeply embedded the concept of nonviolent communication into their hearts, making it an important guide in their daily work.

Through this initiative, employees have achieved significant improvements in several key areas:In terms of communication skills, employees have learned to apply the principles of nonviolent communication. Their expressions have become clearer and more accurate, enabling them to effectively convey their thoughts and ideas. At the same time, they have developed the ability to listen attentively and deeply to the needs of their colleagues and clients, thereby avoiding misunderstandings and conflicts that often arose in previous communications.Regarding emotional management, employees' self-awareness of their emotions has significantly improved. Faced with work pressures and challenges, they are now better able to control their emotions, remain calm and rational, and as a result, enhance the quality of their work.In the area of teamwork, conflicts and misunderstandings among employees have been reduced. Team collaboration has become more harmonious, allowing for the efficient completion of various tasks and an overall improvement in team performance.In customer service, employees are now better equipped to understand customer needs and provide personalized, considerate services. They are also more effective in handling customer complaints and suggestions, leading to a substantial increase in customer satisfaction and, consequently, more business opportunities for the company.

Moreover, the philosophy of nonviolent communication has extended beyond the workplace into the employees' personal lives. It has contributed to more harmonious family relationships and deeper social connections, significantly enhancing their overall sense of well-being. As a result, employees are able to engage in their work with a more positive and productive mindset, thereby further supporting the goals of improving quality and efficiency.

This shared reading initiative has sounded the clarion call for this year's "Quality Improvement and Efficiency Enhancement" campaign. Nanchang Greenland International Expo Center will seize this opportunity to continue exploring further possibilities for quality improvement and efficiency enhancement. We are committed to making continuous progress, providing customers with even higher quality and more efficient service experiences, and injecting more enduring professional momentum into the operation of the exhibition center.