Hearing the call to battle, we embark on a new journey with urgency and determination. To further improve the service level of the exhibition hall and comprehensively enhance the quality of service, on the afternoon of February 23, the Nanchang Greenland International Expo Center convened a special meeting themed "Quality Service, Enhancing Quality." The meeting thoroughly reviewed the service issues encountered during the exhibitions from 2021 to 2023 and proposed targeted solutions.

During the meeting, heads of various departments, including the pavilion team, security team, engineering team, customer service and event team, logistics team, cleaning team, and exhibition engineering team, provided detailed reports on the problems within their respective areas, solution approaches, and specific actions. Key responsible persons and leadership in charge of various sectors actively discussed feasible solutions for core issues in exhibition services. The General Manager, Xiao Jiahu, made strategic decisions and deployments, fostering a collective effort to seek breakthroughs.

At the end of the meeting, General Manager Xiao Jiahu made the following deployments for the work of "Quality Service, Enhancing Quality" in 2024:

1. Recognize the necessity of "Quality Service, Enhancing Quality" from an ideological perspective. On one hand, as a public service enterprise, it is a basic requirement and business ethic for Nanchang Greenland International Expo Center to provide high-quality services to exhibitions and customers, not an exceedingly high demand. On the other hand, "Quality Service, Enhancing Quality" is also essential for enhancing the core competitiveness of the Nanchang Greenland International Expo Center and establishing the Greenland exhibition brand. All employees must deeply engrain this concept in their hearts and never forget it.

2. Implement "Quality Service, Enhancing Quality" by all staff and throughout the entire process. Each module and position should not only provide comprehensive services to organizers, exhibitors, builders, and visitors but also ensure service quality from contract negotiation to on-site exhibition activities.

3. Improve service quality and enhance quality comprehensively, systematically, and in all aspects including hardware, processes, attitudes, capabilities, and details. Thoroughly review the entire process of exhibition services, analyze aspects that can be improved or have an impact, and establish quality and management standards.

4. Summarize regularly, intensify assessments, and ensure thorough implementation, treating service issues as serious incidents. Conduct monthly summaries of exhibition services and specifically resolve problems that arise during the service process.

5. Persistently focus on "Quality Service, Enhancing Quality." Give priority and continuous attention to improving service and quality.

General Manager Xiao emphasized that high-quality service is the core competitiveness of the exhibition hall. All staff should adhere to the principle of "customer first, service foremost," implement the service policy of "warm service, quick response," continuously improve service and quality, and strive to create the best service exhibition hall.

2024 marks a year of "re-entrepreneurship and new beginnings" for the Nanchang Greenland International Expo Center. All employees should embrace the spirit of second entrepreneurship, adopt an attitude of turning the page, starting from zero, and being proactive. By seizing opportunities, working hard to take the lead, and actively contributing, we aim to enhance development momentum and contribute to the completion of the company's annual tasks and the high-quality development of the group.