On March 11, 2025, the Nanchang Greenland International Expo Center convened a special meeting on exhibition site management and service improvement, themed "Service Upgrade and Quality Enhancement." The meeting aimed to break through service bottlenecks, exert efforts from multiple dimensions, and propel the venue's services to new heights and quality to a higher level, thereby providing a high-quality experience for all parties involved in the exhibitions.

At the meeting, the heads of eight groups provided detailed reports on the existing issues in their respective areas, their proposed solutions, and specific measures to be taken. Participants actively discussed feasible solutions to the core issues in exhibition site management and services. The meeting was a collaborative effort, with everyone working together to seek breakthroughs.

1.Embed the Gene of Quality Service: Integrate the concept of quality service deeply into every aspect of the exhibition center's daily operations, making it a behavioral guideline and work habit for all employees. Let quality service permeate the work ethos like a gene. Each group should conduct in-depth reflections, start with the smallest details, and comprehensively outline paths to enhance on-site exhibition management and service quality. Detailed problem lists should be created, along with targeted solutions.

2.Exert Efforts to Enhance Quality: In improving on-site exhibition management and service quality, every effort must be made and hard work must be invested. Managers should always maintain a high sense of responsibility, characterized by the principle of "never being able to let go," and frequently visit the exhibition site to ensure a clear understanding of the situation ("with dirt on their feet and a plan in their hearts"). Adhere to a problem-oriented approach, focusing on fundamental issues such as personnel capability enhancement, service process optimization, and detail control to comprehensively elevate service quality.

3.Conduct Key Meetings Efficiently: During exhibitions, it is essential to hold pre-exhibition deployment meetings and post-exhibition summary meetings effectively. The deployment meeting should be forward-looking, anticipating potential issues and making specialized and detailed arrangements to ensure orderly service operations. The summary meeting must avoid formalism, deeply focusing on lessons learned during the exhibition, accurately identifying problems, and providing strong support for the optimization of future exhibition services.

General Manager Xiao emphasized that quality service is the core competitive strength for the exhibition center to stand firm in the market and achieve long-term development. All employees must unwaveringly implement the philosophy of "customer first, service foremost" in their work and earnestly carry out the policy of "service with warmth, response with speed." Continuous efforts should be made to strengthen management, optimize services, and enhance quality, with the goal of creating the most service-oriented venue in the industry.